Our purpose

Improving everyday life for billions of people through technology

What we do

We build leading companies that empower people and enrich communities


We bring food and more to people’s doors and more customers to restaurants’ kitchens.
We put the power to make fast, secure payments in people’s hands and give them credit options too, often for the first time.
We enable people and businesses to buy and sell quickly, conveniently and safely and boost the circular economy by giving items multiple lives.
We open up a world of learning, helping millions of people learn where, when and how they want.

Our strategy

Build global technology leaders to address big societal needs in high-growth markets where we can build sustainable leading positions.

Strategic priority 1: Drive profitable growth in our core businesses

We have identified opportunity in technology globally, knowing that certain markets will thrive more than others.

Backing winning segments

We will continue to focus on our core segments and drive organic growth in the underlying companies. While tech has done well across the board, we have invested in segments where we believe there is markedly more growth potential.

Targeting high-growth markets around the world

  • While regulatory change has recently curbed investor enthusiasm in China, we believe it remains one of the most attractive internet markets, and Tencent is well positioned. We also believe that considered regulation ultimately can be healthy for any industry or market – in time, businesses will adjust and investor appetite will return.
  • India is a priority, and we are strengthening our teams and investments there. We will focus on backing local entrepreneurs to ensure we align well with India’s domestic priorities.
  • We are investing more in south-east Asia. We see opportunity there – growth is strong and smartphone adoption is rising rapidly.
  • In Brazil, we see strong opportunity for iFood. Again, we are focused on organic growth, particularly strengthening iFood’s local ecosystem. That ecosystem is centred around a strong food-delivery core supplemented by offerings in grocery, convenience retail and fintech.
  • We will continue to monitor markets for opportunities and be selective in our approach, prioritising the best opportunities.
Strategic priority 2: Expand local ecosystems

Our businesses are building ecosystems with a strong local presence.

  • Our Food Delivery businesses are building on their sizeable delivery operations to extend into adjacent delivery verticals, such as convenience and grocery. This creates more value for customers and more value for our businesses.
  • We are expanding our Payments and Fintech platform in India to create a broader ecosystem.
  • We are building valuable local ecosystems around local market heroes, such as eMAG in Central and Eastern Europe. eMAG is building Romania’s largest last-mile delivery platform, growing food delivery rapidly, and expanding into grocery delivery.
Strategic priority 3: Find new operating and investing areas for growth

Apart from our existing core segments, we aim to explore new areas with world-changing companies that can provide future growth, both from an operating and from an investing perspective. One direction to explore is segments in which GenAI may become a growth driver. The goal is to look aggressively but deploy carefully only when we find genuinely exceptional businesses.

Strategic priority 4: Be a force for good

Shareholders, regulators and many other stakeholders are increasingly interested in how seriously we take our responsibilities as a global technology group: how well we look after our people and our customers; the kind of role we play in society; and the impact of our businesses on the planet.

We have a strong heritage of acting responsibly as a group. But much of this good work has been implicit – a natural consequence of fundamentals such as being disciplined about long-term value creation, backing entrepreneurs who share our values, and focusing on improving people’s everyday lives through technology.

We believe it is now essential that we do business with the stated goal of being a positive force for the world around us. We will therefore ensure we are all clear on our role in the world, and on our expectations of each other. Through our Ventures arm, we are increasing our focus on sustainable investment themes, such as agtech (agriculture technology) and healthtech.

We have also formalised our approach to responsible investment.

We are all united by our shared purpose – to improve everyday life for billions of people through technology – and our shared values.

Our double-materiality assessment

Over 2023 and 2024, we performed a double-materiality assessment following the impact and financial materiality definitions and requirements according to the July 2023 guidance of the European Sustainability Reporting Standards (ESRS). The objective of this assessment was to determine and identify the material impacts, risks and opportunities linked to our ecosystem of business operations and activities based on evaluation of the quantitative and qualitative factors and our application of the management-determined threshold. These areas of impacts on the planet and its people and the potential financial risks and opportunities for our group will inform our strategic sustainability priorities, both in the short to medium term and consequently in the longer term. The underlying sub-objective is to guide our reporting and to meet requirements in the new Corporate Sustainability Reporting Directive (CSRD).

Though considered a reporting guideline, we have taken this opportunity and have applied the CSRD guidance to conduct a deep and extensive review of our business strategy, operations and activities, welcoming the broad and in-depth input of our stakeholders. In this assessment, we built on the approach previously taken on mapping our material areas of impact, incorporating the guidance on double materiality as per the ESRS.

The double-materiality assessment process followed a four-step approach as presented below. This process and the outcomes were presented to key internal stakeholders, including the highest level of management, functional leads and experts and the sustainability committee, for their commentary and input.

What sets us apart

We think global and act local

  • Focus on emerging consumer trends linked to disruptive innovation – we identify changes early, invest in and adapt proven business models for the high-growth markets we focus on.
    • Food Delivery
    • Edtech
  • Leverage our skills, local knowledge and position to build businesses that are scalable and benefit from local network effects.

    By operating locally, we benefit from the insights of our local operations and their markets. We gain early views on emerging models and are therefore better positioned to drive organic and inorganic growth and support entrepreneurial, seasoned business leaders.

    • Food Delivery
    • Classifieds
    • Payments and Fintech
    • Etail
  • We believe our platforms offer customers fast, intuitive and secure environments for communicating and conducting transactions.
    • Food Delivery
    • Classifieds
    • Payments and Fintech
    • Etail
  • Focus on markets that we believe show above-average growth opportunities given their economic prospects, scalability and fast-growing, mobile internet penetration levels.
    • India
    • Brazil
  • We believe building strong global and local brands is an important way for our businesses to differentiate themselves, driving organic growth through word-of-mouth while complying with the laws and regulations in these markets.
    • Classifieds
    • Payments and Fintech
  • We are early adopters of the latest technologies and ensure that we develop and deploy them as quickly as possible across our portfolio, to drive growth, innovation and our competitive ability.
    • AI plus GenAI

The world in which we operate

Amid protracted global uncertainty, technology is transforming how people everywhere live their lives and creating significant value for all.

Our world is changing rapidly and we have a role to play
  • Eight billion people and rising
    Our footprint is in high-growth markets.
    Global developments
    The shared global challenges of climate change and rising inequalities demand action from all sections of society.
    Increased pressure on natural resources
    High-growth markets have the largest vulnerable populations and resource disparities.
  • Future of business
    As a digital technology investor and operator, we have an opportunity and a responsibility.
    Changes in capital markets
    ESG investing is now the norm as investors demand and integrate environmental and social data into their decisions.
    GenAI
    We systematically explore emerging technologies and accelerate them across the group.